Phase 1 to 3 Reopening

June 19, 2020

Residents and Families,

We appreciate your cooperation and support during these unprecedented times. Social distancing and other virus-related restrictions have been difficult for all of us during this pandemic. As some states begin to “reopen,” our family members and residents understandably want to know when community restrictions (e.g., visitation, communal activities, leaving the community) may be lifted.

If you are not aware, the state of Idaho has announced that it is moving into State Four of its re-opening starting tomorrow, June 13.  In this stage, visits to senior living facilities can resume.

However, as we seem to be one of the first states that are allowing visitation in a senior living facility, we want to make sure we have reviewed and put in place all precautions recommended by the CDC and the Centers for Medicare and Medicaid (CMS) to protect our residents who are particularly vulnerable to the COVID virus.  Therefore, we will begin to “re-open” in stages starting on June 22, 2020:

  • Phase 1: starting on June 22, 2020
    • Visitation for family and friends will be limited to designated outdoor areas with scheduled appointment timeframes. All visitors and residents will be required to engage in physical distancing and wear masks when interacting with each other.
      • Weekdays (M – F) – 9am-5pm
      • Weekends (S – S)- 10am-6pm
    • Visitation by med care providers to the building will be allowed but will be limited to specified hours. These hours will be:
      • Weekdays (M – F) – 9am-5pm
    • Communal dining will begin again.
      • However, we will provide 2 sittings per meal in order to limit the number of people in the dining room to allow for social distancing to be practiced.
    • Group activities will start again in the building, but activities will be in smaller groups to allow for social distancing.
  • Phase 2: starting on or about July 16, 2020
    • Visitation for family and friends may occur in rooms and will be limited to two visitors. Scheduling visit ahead of time will be required during this phase.
  • Our community will assess all visitors to the facility as it has been doing for those that have been permitted in the building during this quarantine period. This assessment will include:
    • Taking temperatures (if above 99.4, an individual will not be permitted in the building);
    • Being observed for certain signs/symptoms of the virus and inquiring if said signs/symptoms have been experienced by the individual (if any are observed or recently experienced, the individual will not be permitted in the building); and
    • Inquiring about recent travel and recent exposure to others who have been positive or are suspected as positive for the COVID-19 virus (if travel to a designated high risk area or recent exposure to a COVID-positive or suspected person is identified, the individual will not be permitted in the building).
  • All visitors will be required to wash their hands upon arrival and before interacting with any residents.
  • All visitors and residents will be required to engage in physical distancing and wear masks when interacting with each other.
  • Upon visiting the building, visitors will be asked to go directly to the resident’s room whom they are visiting unless you would like to arrange for the use of a common room for the visit.
  • Community planned external outings for residents will begin again on a limited basis, but masking and use of hand sanitizer/frequent hand washing will be strongly encouraged by residents during and after the outing.
NOTE:  If we learn that a resident or staff member tests positive for COVID, we may immediately re-implement some visitation restrictions to prevent any additional spread of the virus to residents.


Further phases of re-opening will be communicated and will be based on monitoring any changes in the virus spread within our local community and guidance provided by our local health department, the CDC and CMS.

Within the facility, we will be lifting some restrictions for our residents.  Certain protections that will remain in place until the CDC, CMS and local health department has communicated more evidence that the threat of this virus to seniors has past.  These include:

  • If residents exit the building to run errands or visit with family, they will be:
    • Asked to sign-out and back-in so staff know they have exiting or returning to the building;
    • Strongly encouraged to wear masks, practice social distancing and use hand sanitizer/frequent hand washing while out and upon return;
    • If out of the building overnight, be assessed when re-entering the building (temperature, observation for signs/symptoms of COVID, questions about exposure to COVID suspected positive/positive individuals).

Certain restrictions will continue:

  • Social distancing practices within the facility and during any external trips/activities, etc.;
  • Universal masking will be required in common areas and will be strongly recommended when a resident exits the facility; and
  • Any residents who leave the Heritage Campus for treatment at an external healthcare provider will still be required to be quarantined upon his/her return given the potential risk of infection from another healthcare setting.

We will continue to monitor the situation and look to expand ways to safely allow families to see their loved ones and for our residents to enjoy more of the privileges we all enjoyed prior to coronavirus. Just as we diligently planned for implementing restrictions, we are diligently planning on how to safely ease them. Please be assured we are taking these measures to keep our community safe.

Please keep all of our residents and staff in your thoughts and prayers.

As always, please contact me with any questions or concerns.


Bianca Acevedo
Executive Director



Information Regarding Visitation

Dear Residents, Family and Friends:

On March 14, 2020, the Centers for Medicare and Medicaid Services advised of a nationwide restriction on visitation for certain health facilities, due to the coronavirus. Though these restrictions were drafted for skilled nursing facilities, they address risks similar to those posed to other senior living communities. CMS has directed that only health care workers or end-of life visitors be allowed to visit the community during this time. Until further notice, we will follow this direction, and will not permit non-essential visitors. We continue to encourage virtual visitation by phone, FaceTime, Skype, etc. It is important for you to remain connected with your loved one, and we will be happy to work with you to accomplish this in the absence of an in-person visit. Read more

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Bouts of dizziness are common for seniors, with 30 percent of people over age 60 and 50 percent of people over age 85 experiencing dizziness. But while this issue is common, that does not mean it can be shrugged off as a natural part of aging.


With the right care, dizziness can often be treated. Here are five things that can cause dizziness and what can be done to treat it. Read more